Refund Policy

At Dopelancers Limited, we strive to ensure that both clients and freelancers have a positive experience on our platform. In the event that you are not satisfied with a service or encounter any issues with a transaction, we have created the following refund policy to address your concerns.

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • The freelancer fails to deliver the agreed-upon work within the specified time frame, unless otherwise mutually agreed upon.
  • The delivered work does not meet the project requirements as outlined in the job description.
  • There was an error with the payment processing or overpayment for a service.

Refunds will not be issued if:

  • The project was completed as agreed upon by both parties and the client has approved the work.
  • The freelancer has provided the services, but the client later changes their mind or is dissatisfied with the work.
  • The issue is due to client error or failure to provide necessary information or feedback.

2. Refund Process

To request a refund, clients must:

  • Contact Dopelancers at support@dopelancers.com within 7 days of the project submission or payment.
  • Provide clear evidence, such as communication with the freelancer, incomplete or unsatisfactory work, or any other relevant details that support the refund request.

Upon receiving the request, we will:

  • Review the case within 5 business days.
  • Contact the freelancer for clarification, if necessary.
  • Notify the client of our decision and issue a refund if applicable.

3. Refunds for Escrow Payments

If a payment was made via escrow for a project, the following steps apply:

  • A refund will be processed to the client if the work is not delivered as promised or if the terms of the agreement were violated.
  • Funds will only be released to the freelancer once the client has approved the completed work.

If a dispute arises, Dopelancers will mediate the process to ensure a fair resolution. If the matter cannot be resolved, the platform will make a final decision based on the terms and evidence provided by both parties.